I am an accomplished and growth driven call center director/BDC Director with excellent, sustained results in sales and customer service. I have experience with developing high-potential staff into outstanding leaders. I also have experience in creating a culture in which staff members feel comfortable voicing concerns as well as contributing new ideas that drive company growth and increase overall KPI attainment.

My experience spans multiple industries and encompasses multi-center management and off-shore facility management. My experience includes BPO center management, in addition to the auto industry BDC environments, and maintaining outstanding client relationships is crucial in these environments. My strengths include strategic leadership, sound business judgment, outstanding client navigation, customer focus and excellent communication skills.

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My Skills

Outstanding client navigation
Excellent communication skills
Sound business judgment
Strategic leadership & Customer focus

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